90 Sheppard Street Casino

AGCO services during the COVID-19 pandemic

As a result of public health advice provided by the Government of Ontario, the AGCO has temporarily closed all of its in-person customer service desks. This includes the AGCO Customer Service Desk at 90 Sheppard Avenue in Toronto and at all AGCO regional offices.

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Licensing offices at Ontario Racetracks have reopened, however, Racing Officials and other AGCO staff may not be stationed in their regular areas during this time. Please see this list of contact options to support you during the return to racing.

Contact AGCO Head Office

The AGCO strives at all times to provide excellent customer service to our stakeholders and members of the public. If you have a question or require any assistance, there are several ways that you can contact us. Services are offered in both English and French.

For more information on the AGCO’s customer service standards, please see Customer Service Standards.

Online

For general inquires or complaints,
please contact the AGCO online
via the iAGCO online portal.

Mail and In Person

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario M2N0A4

The accessible entrance to our office is located on the north side of the building. If you are driving and park in the underground lot, there is elevator access from the parkade.

Telephone

Monday to Friday
8:30 a.m. to 5:00 p.m. (Eastern Standard Time)
General telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876

Fax or Email

General fax: 416-326-5555

General email: customer.service@agco.ca

Security caution: Do not send confidential information by email. Users should be aware that unless some form of encryption is used, their messages may be intercepted and read by other Internet users.

Media Inquiries

416-326-3202
media@agco.ca

You may also contact the following departments directly:

Licensing & Registration
90 Sheppard Avenue East, Suite 200
General Inquiries: 416-326-8700
Fax: 416-326-8711

Advertising (Liquor Sales Licensees)
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0404
Fax: 416-326-5555

First Nations Gaming
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0679

Investigation and Enforcement Bureau
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0330
Fax: 416-326-0300

Technical and Laboratory Services Branch
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-5667
Fax: 416-326-5666

Regional Offices

The AGCO maintains regional offices across the province to provide timely and convenient services to our stakeholders and the public.

Regional offices provide a variety of services, including Registration, Licensing, Investigations and Enforcement.

Regional offices are also staffed with seconded members of the Ontario Provincial Police (OPP).

Niagara Falls

The Acres House, 4th Floor
4342 Queen Street
Niagara Falls, Ontario L2E7J7

90 Sheppard Street Casino New York

Tel: 905-374-5955
Fax: 905-374-5953

Orillia

Huronia Regional Centre
700 Memorial Avenue
Third Floor, Cottage “C”
Orillia, Ontario L3V0T7

Tel: 705-329-5045
Fax: 705-329-5050

Windsor

250 Windsor Avenue, 2nd Floor
Windsor, Ontario N9A6V9

Tel: 519-258-2941
Fax: 519-258-7282

Gananoque

380 County Road 2
Gananoque, Ontario K7G2V4

Tel: 613-382-6819
Fax: 613-382-3476

London

150 Dufferin Avenue, Suite 201
London, Ontario N6A5N6

Tel: 519-675-7746
Fax: 519-675-7749

Ottawa*

Emerald Plaza
1547 Merivale Road, Suite 510
Nepean, Ontario K2G4V3

Tel: 613-274-0114
Fax: 613-274-7214

Sault Ste. Marie

740 Great Northern Road
Suite 201
Sault Ste. Marie, Ontario P6B0B4

Tel: 705-946-6552
Fax: 705-946-6557

Sudbury*

By Mail: 400 Bonin Road, P.O Box 370
Chelmsford, Ontario
P0M1L0

Courier/In Person: c/o Sudbury Slots
400 Bonin Road
Chelmsford, Ontario P0M1L0

Tel: 705-855-8350
Fax: 705-855-8860

*This location offers services in English and French.

Download a list of the mailing addresses, phone and fax numbers of AGCO head office and regional offices in .csv format. (Available under an Open Government Licence.)

AGCO Offices at Racetracks

Thoroughbred

Fort Erie Race Track, Fort Erie
230 Catherine St.
Fort Erie, ONL2A5N9
Tel: (905) 871-3200 ext. 3612

Woodbine Racetrack, Toronto
P.O. Box 156
555 Rexdale Blvd
Rexdale, ONM9W5L2
Tel: (416) 675-3993 ext. 2237
Fax: (416) 674-2695

Quarter Horse

Ajax Downs, Ajax
50 Alexander’s Crossing
Ajax, ONL1Z2E6
Tel: (905) 686-1454 ext. 242

Standardbred

Clinton Raceway, Clinton
P.O. Box 775
147 Beech Street at Mill Street
Clinton, ONN0M1L0
Tel: (519) 482-5270 (ask for the AGCO office)

Dresden Raceway, Dresden
P.O. Box 790
1244 North Street
Hwy 21 south of Hwy 78
Dresden ONN9A6P6
Tel: (519) 683-1886 (ask for the AGCO office)

Flamboro Downs, Dundas
967 HWY 5 West
Dundas, ONL9H5E2
Tel: (905) 627-3561 ext. 261

Georgian Downs, Innisfil
7485 5th Side Road
Innisfil, ONL9S3S1
Tel: (705) 726-2558 (ask for the AGCO office)

Grand River Raceway, Elora
7445 Wellington Road 21
RR 2
Elora, ONN0B1S0
Tel: (519) 846-5455 ext. 286

Hanover Raceway, Hanover
265 5th Street
Hanover, ONN4N3X3
Tel: (519) 364-2860 (ask for the AGCO office)

Hiawatha Horse Park, Sarnia
1730 London Line
Sarnia ONN7T7H2
Tel: (519) 542-2190 (ask for AGCO office)

Kawartha Downs, Fraserville
1382 County Road
Hwy 28
Fraserville, ONK0L1V0
Tel: (705) 939-6316 (ask for the AGCO office)

Leamington Raceway, Leamington
194 Erie Street North
Leamington ONN9E2X1
Tel: (519) 326-8082 (ask for the AGCO office)

Mohawk Park, Campbellville
9430 Guelph Line,
Campbellville ONL0P1B0
Tel: (905) 854-2255 ext 4311

Rideau Carleton Raceway, Ottawa
4837 Albion Road
Gloucester, ONK1X1A3
Tel: (613) 822-2211 ext. 355

The Raceway at Western Fair District, London
Western Fair Association
P.O. Box 7550
316 Rectory Street
London, ONN5Y5P8
Tel: (519) 438-7203 ext. 511